Need help with Fundraiser Display? You're in the right place. Check the FAQ below, or reach out using the contact details provided.
Email: support@loganmazurek.com
GitHub Issues: github.com/LoganMazurek/Square_FundraiserTotalRetriever/issues
This is an open-source project maintained on a best-effort basis. The following target response times apply to support requests:
| Priority | Description | Target First Response |
|---|---|---|
| Critical | Service completely unavailable; data exposure suspected | Within 24 hours |
| High | Display totals incorrect; OAuth connect/disconnect broken | Within 3 business days |
| Normal | Configuration questions; display styling issues | Within 7 business days |
| Low | Feature requests; general feedback | Best effort |
Response times are targets, not guarantees. For urgent security or data-privacy issues, please mark your email subject line with [URGENT].
You can disconnect your Square account at any time from the dashboard. Disconnecting immediately revokes our access token and scrubs all OAuth credentials from our storage.
To request complete deletion of all stored data (including fundraiser configurations and your merchant record), email us with the subject line "Data Deletion Request" and include your Square Merchant ID. We will complete the deletion within 30 days and send a confirmation.
Why does the display show a stale total?
Totals are refreshed every 60 seconds from Square's API. If the display has not updated, wait a moment and reload. If the issue persists, check that your Square account is still connected on the dashboard.
I lost my dashboard URL. How do I get back in?
Visit the home page and click "Connect with Square" to re-authenticate. Your existing fundraiser configurations will be preserved.
Does this app store my customers' payment data?
No. We only read aggregated order totals through Square's API. No payment card numbers, customer names, or individual transaction details are stored. See our Privacy Policy for full details.
Can I use a sandbox Square account for testing?
Yes. Set the SQUARE_ENVIRONMENT environment variable to
sandbox when deploying the app, then connect your Square sandbox account.
How do I report a security vulnerability?
Please email support@loganmazurek.com with [SECURITY] in the subject line rather than opening a public GitHub issue. We will acknowledge your report within 24 hours.